Patient data private. Appointments on time.
Clinics depend on systems that are fast at the front desk and locked down behind it. We look after the workstations, network, access and backups your practice runs on.
Healthcare is the most targeted sector.
Personal health information
Health records are permanent and valuable, which makes clinics a prime target for ransomware and data theft.
Availability is patient care
If scheduling, charting or imaging systems are down, patients wait and appointments are lost.
Shared workstations
Busy front desks and treatment rooms mean shared devices, and passwords that need better protection.
IT built for medical & dental clinics.
Managed IT Services
Proactive care for every workstation, server and device in the clinic, with 24/7 monitoring.
Learn moreEndpoint Security
Real-time protection on every device that touches patient information.
Learn moreConditional Access
Patient systems reachable only by the right staff, on trusted devices.
Learn moreEmail Protection
Phishing and malicious attachments stopped before they reach reception or clinicians.
Learn moreRemote Backup
Encrypted off-site backups so records can be restored quickly after any incident.
Learn moreSecurity Awareness Training
Short, practical training so staff recognise and report suspicious activity.
Learn moreThe rules you answer to, handled in practice.
We’re your technology partner, not your lawyer, but we put the technical safeguards in place and document them, so you can show how client information is protected. More on IT compliance.
They have been highly responsive and efficient when dealing with any security challenges and other technical difficulties.
- PHIPA (Ontario)Ontario's health-privacy law requires reasonable safeguards for personal health information and notification when it's lost, stolen or accessed without authority.
- IPC Ontario guidanceThe Information and Privacy Commissioner of Ontario publishes guidance on safeguarding health records. We help you put it into practice.
- Your EMR vendor's requirementsWe keep the infrastructure your EMR or practice software relies on within the vendor's supported specifications.
Managed IT, start to finish.
One accountable team since 1999, 100% Canadian-owned and based in North York.
- 24/7 monitoringLive alerts on servers, network and devices: problems are often fixed before anyone notices.
- Help deskReal engineers by phone and remote session, with onsite support across the GTA from North York.
- Patching & protectionOperating systems, applications and security tools kept current on a set schedule.
- Backup & recoveryOff-site, encrypted backups that are actually tested.
- Security assessmentA clear picture of your risks to start, and a plan to close them.
- Monthly reportingPlain-language dashboards and recommendations: no jargon.
Do you support our EMR or dental practice software?
We support everything it runs on, workstations, servers, network, internet, access and backups, and coordinate directly with your software vendor when an application issue needs their team.
How do you help with PHIPA?
By putting reasonable technical safeguards in place, encryption, access controls, monitoring, backups and training, and documenting them, so you can show how patient information is protected.
Can you work around clinic hours?
Yes. Maintenance and updates are scheduled outside patient hours wherever possible, and urgent issues are handled remotely or onsite across the GTA.
What happens if a workstation fails mid-day?
We work to get your team back up fast, remotely where possible, onsite where needed, and monitoring often catches failing hardware before it stops working.
From the blog.
Every long partnership starts with one conversation.
Tell us where your IT is today. An Infinity engineer, not a salesperson, will reply within one business day.
Tell us about your IT.
We answer almost every inquiry within one business day.